Manager - Retail Franchisee Operations

Role Franchisee Lead Function / Department Retail Location Mysore Job Purpose Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.) Core Competencies, Knowledge, Experience Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point P&L management skills Understanding of store management and customer relationship management Leadership & people management skills Must have technical / professional qualifications Graduate 2-3 years of work experience in Retail Industry Store Management & Customer Relationship Management