About The Role

The Product Support Agent III is a senior, experienced product support specialist who resolves complex inquiries and solution requests from property management professionals using RealPage's Data & Analytics products, including Business Intelligence, BI Exchange, and Central Reporting. This individual quickly diagnoses root cause across diverse client inquiries, accurately documents all associated issues in the CRM tool, and delivers resolution directly or escalates to appropriate leadership or engineering channels. The Product Support Agent III also mentors teammates to deepen their expertise in RealPage's Data & Analytics products, sharpen troubleshooting practices, and...

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