Medical Scheduler II - Central Scheduling

Knowledge and Skills Required- Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training- Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area- Adheres to all established workflows, scripting, and department greetings- Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users- Continuously achieves key department performance objectives such as quality assurance and productivity- Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution- Demonstrates consistent and punctual...