Order Management Coordinator

Essential duties Operational • Own the end-to-end Order Management Process o Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order o Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing o Escalate orders that are pending credit clearance for internal and external lease o Monitor and clean up incomplete orders o Manage the loan/trial machine deliveries and collections from the customer’s site o Handle return process o Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner • Process Movement Requests for customer collections using correct process and ensuring install base records are updated. • Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information. • Contract Administration o Liaise with Contract Management on the creation of complex orders o Liaise on transport SLA results and resolving any customer transport claims o Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals. o Responsibility for account maintenance such as pricing schemes to ensure correct reporting. Adhoc and Customer Service • Attend customer review meetings to audit queries and recommend enhancements to services provided. • Use reports for order status tracking and resolve any related issues. Qualifications Essential ● Specialist Knowledge: product and solutions knowledge to understand implications for order process ● Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills. ● Bachelor’s Degree holder in any business-related discipline Personal qualities: ● Highly customer focused and delivery oriented ● Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations ● Excellent organisation and planning skills ● Attention to detail and quality conscious ● Able to interpret, manipulate & use different forms of complex data