Front Desk Agent/Hyatt Regency Schaumburg

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands-on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

We are currently seeking a Front Desk Agent.

We’re Proud to Offer Exceptional Benefits, which Include

Medical, Dental, Vision, 401K

Free room nights, Discounted and Friends & Family Room Rates

Paid Time Off

Key Responsibilities

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Complete all shift checklist items

Check in and out all hotel guests in a confident, professional and personalized manner

Take hotel reservations accurately and efficiently

Assist in the development and implementation of special projects

Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

Maintain a positive relationship with all employees and guests

Ensure all calls are answered in a courteous, professional and efficient manner

Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

Maintain accuracy with all accounting and billing procedures

Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Ability to understand other computer programs (i.e. Property Management System)