Maintenance Coordinator

We're looking for a highly motivated, intelligent, and passionate Maintenance Coordinator to join our team. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Darwin through new and different phases. This role is fully remote. What You’ll Do ● Ensure that all service requests (SRs) are dispatched to the appropriate vendor and accepted within service level agreements (SLAs) ● Coordinate with vendors to schedule work with residents and ensuring accurate documentation of Service Requests (SRs) and Work Orders (WOs) ● Determine if an SR needs to be dispatched ● Dispatch an SR to appropriate vendor and ensure it is accepted within SLAs ● Coordinate with vendors to ensure they schedule work with residents ● Reassign work when vendors are noncompliant with SLAs and escalate consistent issues to the Maintenance Manager ● Call residents as needed to confirm work completion ● Update notes and document progress in Origin, Darwin Homes’ proprietary property management tool ● Utilize reporting to prioritize non-compliant SRs and dispatch effectively at scale ● Escalate various vendor and resident issues to the appropriate management teams ● Utilize Zendesk to communicate with vendors and residents and provide updates for other teams at Darwin as needed ● Review/approve minor estimates per review guidelines ● Monitor assigned tasks and mark them as completed upon completion What You’ll Have ● High school diploma or equivalent ● 2+ years of experience in dispatching or coordinating maintenance work (Preferred) ● Strong communication and organizational skills ● Ability to prioritize and manage multiple tasks ● Familiarity with maintenance work order systems ● Proficiency in Zendesk and Slack