Customer Care Executive

About the Company

Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India

Job Summary

We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities

• ∙
• Handle incoming and outgoing calls with professionalism and courtesy.
• ∙
• Provide accurate information to customers regarding our logistics services.
• ∙
• Resolve customer inquiries and complaints efficiently and effectively.
• ∙
• Maintain detailed and accurate records of customer interactions in the database.
• ∙
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• ∙
• Meet or exceed performance metrics, including call handling time
• and customer satisfaction scores.

Qualifications

• ∙
• 2-3 years of experience in a call center or customer service role.
• ∙
• Working knowledge of logistics and or supply chain operations is a plus
• ∙
• Strong verbal and written communication skills.
• ∙
• Ability to handle difficult situations and maintain composure under pressure.
• ∙
• Proficient in using call center software and CRM tools.
• ∙
• Excellent problem-solving skills and attention to detail.
• ∙
• Flexibility to adapt to changing work environments and schedules.

Location

Chandigarh

Shift

Rotating Shift ( all 3 Shifts)

Experience

2-3 years

What We Offer

• ∙
• Competitive salary and performance-based incentives.
• ∙
• Comprehensive training and development programs.
• ∙
• A supportive and collaborative work environment.
• ∙
• Opportunities for career advancement.