Field Service Engineer

About Lumafield

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.

What you'll do

• Commissioning and calibrating Lumafield scanners
• Perform preventative maintenance and repair at customer sites
• Frequent travel to customer sites (75%)
• Create, update, maintain training materials and safety guidelines

About you

• Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
• Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
• Are meticulous and pay attention to detail in your work
• Can comfortably and professionally interact with customers and suppliers
• Ability to follow a written procedure and identify deviations or problems
• Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
• Strong written communication skills for writing service reports
• Enjoy collaborating within and across teams
• Able to lift up to 50 lbs

Bonus points

• Ability to troubleshoot computer, electrical, and mechanical issues
• IT skills
• Linux proficiency
• Enjoy working within a customer facing environment
• Hands-on prototype integration and troubleshooting: soldering, crimping and testing