Supervisor H/F - Firenze Rinascente

APM MONACO is opening a new store in Firenze Rinascente, we're recruiting a Supervisor on a permanent contract to join our team !

Sales

• Achieving sales targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales consultants
• Motivate team members and ensure understanding of KPIs to improve individual and team performance
• Work with the marketing team

Customer service

• Ensure quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints and support decisions made by sales advisors

Operations

• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
• Maintain good communication with members of the company and other stores.

Visual Merchandising

• Maintain merchandising guidelines
• Ensure that the store is clean, organised and complies with the guidelines set by management.
• Work with the logistics and marketing teams to ensure that the store's product range is correct
• Identify and communicate defective products as quickly as possible
• Communicate stock requirements

Human resources

• Participate in the recruitment, training and development of staff
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Helping to resolve HR problems
• Ensuring that professional image and standards are respected and reflect the brand image

Requirements

• You love APM Monaco!
• You have solid experience as a Senior Sales Associate
• You have experience in luxury/fashion retail and visual merchandising
• You are fluent in English and Italiano
• You know how to analyse sales reports and react quickly
• You have strong communication and organisationnal skills
• Flexible working hours (evenings, weekends and bank holidays)