Finnish Speaking Hospitality Service Consultant

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Hospitality Service Consultant. This position is perfect for individuals who are dedicated to the hospitality sector and have a passion for providing exceptional service to clients.

Responsibilities

• Deliver excellent customer service to Finnish-speaking clients and guests across various hospitality environments.
• Manage inquiries, reservations, and service requests through phone, email, and face-to-face interactions.
• Assist clients in understanding the range of hospitality services and amenities available to them.
• Effectively address and resolve customer complaints or issues to ensure a positive guest experience.
• Collaborate with team members and other departments to enhance the overall guest experience.
• Stay current on hospitality industry trends to provide well-informed advice and suggestions to clients.
• Record client interactions and feedback for continuous improvement and service quality assurance.

Requirements

• Fluent in Finnish and English, both written and spoken.
• Previous experience in a customer service role, preferably within the hospitality sector.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Strong problem-solving skills focused on providing outstanding customer satisfaction.
• Knowledge of hospitality services and the ability to convey this effectively to clients.
• Proficient in using CRM systems and familiar with Microsoft Office tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks