Principal Product Designer

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Key Responsibilities

• Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas.
• Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
• Move confidently between strategic thinking and detailed interaction design, ensuring every experience is intuitive, accessible and beautifully crafted.
• Set creative direction and raise the quality of design across the wider product experience.
• Combine customer insight, research, data and commercial understanding to deliver measurable outcomes.
• Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
• Facilitate alignment between Product, Engineering, Research, Brand, Commercial and senior stakeholders to solve complex problems together.
• Act as a force multiplier across the Product Design team through mentoring, constructive critique and reusable design patterns.
• Champion the evolution and consistent application of Moonpig's design system.
• Help create experiences that strengthen customer engagement, loyalty and long-term business growth.

About you

• Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
• Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
• Ability to think strategically while maintaining an exceptional eye for detail.
• Strong systems thinking and problem-framing skills, with confidence tackling complex challenges.
• Experience balancing customer insight, experimentation and business objectives to inform design decisions.
• High level of proficiency with Figma and modern AI-powered design tools.
• Excellent storytelling, communication and facilitation skills, with the ability to influence senior stakeholders through evidence rather than authority.
• Strong commercial awareness and an understanding of how great design contributes to business performance.
• Passion for collaboration, mentoring and raising the standard of design across a wider team.
• Experience designing scalable, accessible experiences across web and native applications.
• Comfortable working in fast-moving, evolving product environments where priorities can shift.

Interview Process

• Recruiter Screening Call
• Portfolio Review with members of the Product Design Leadership Team
• Design Case Study Interview
• Collaborative Whiteboard Session
• Final Interview with Product Design Leadership

Our interview process may evolve slightly depending on scheduling, but we'll keep you informed every step of the way.