Treasury Analyst-Collections

Treasury Collection Analyst Business Unit: Billing Collection Level: Rank and File Reporting Line: Treasury Supervisor - Collection Position Accountability Statement: Utilizing hands-on experience in collections techniques, accounts receivable management, customer account reconciliation and customer service issues; responsible for assisting the Collections leader execute monthly collection strategies and support monthly customer reconciliation and reporting deliverables. JOB DESCRIPTION Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances Executes strategy developed by the Collections Leader to collect outstanding balances from customers Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium Escalates problem accounts to the Collections Leader for resolution. Proficient in reporting routine and ad-hoc business specific management information reporting Acts as an escalation point, ensuring that the corrective and preventive actions resulting from complaints are of a suitably high standard and agreed service level agreement is met. Conducts follows up calls to Clients for any un-submitted Certificate of Withholding Tax (CWT) Collates data, reviews and ensures accurate and timely encoding of adjustment entries in the system to clear Accounts Receivables Reviews and responds to Clients’ inquiries related to accounts handled Reviews and computes for any adjustments and endorses to Supervisor for approval. Encodes in the system any adjustments as approved.