Sr. Analyst, Systems

The Systems Sr. Analyst perform the following duties, contributing to the overall mission and goals of the company: Serve as primary contact and department expert with PDC Systems and Varsity Support Continue supporting department with projects and system testing. Train other analysts to act as backup for day to day support Oversee hardware upgrades at warehouses and work with vendors to support Work with other analysts to oversee and follow up on the account administration side Provide reports and query assistance to other departments as needed. Research systems issues, data requests and data discrepancies as needed Provide general assistance for MPA systems requests and projects Key Responsibilities Serve as main point of contact for all PDC systems support, in addition to headquarters and offsite locations. Ensure issues are resolved promptly and operations can continue with minimal interruption. This includes hardware support for Parts Distribution Centers and may require some work outside normal hours. (30%) Support Systems department with projects, including testing and post implementation. Oversee hardware upgrades and coordinate with affected users and HISNA. (25%) Assist with running reports and queries to ensure data consistency across departments. (20%) Initiate program maintenance requests and determine their priorities based on urgency or benefit to Mobis Parts America, LLC., Hyundai Motor America, Inc and Kia Motors America, Inc. (15%) Oversee user account, hardware setup and system access. Define and develop procedures for new Systems access. (10%) Key Performance Indicators Troubleshoot systems related user issues for all MPA locations Work throughout all stages of Systems projects and enhancements Prepare standard reporting using Excel and Access, along with SQL client and other proprietary data gathering tools Coordinate requests for system enhancements and user access Work Schedule Travel Requirements Monday through Friday, 8:00 am - 5:00 pm.