AR Senior Manager

Here’s the difference you’ll make As a Senior AR Manager you will be responsible for leading and overseeing Billing Operations, Documentation Management, Customer Accounts and Rates Management (CARM), and Revenue Capture and Billing Governance functions supporting both Express and Forwarding business units. You will ensure that all billable transactions are accurately captured, validated, documented, rated, and converted into invoices in accordance with customer agreements, approved pricing, company policies, and regulatory requirements. The position is accountable for strengthening billing governance, improving invoicing efficiency, reducing unbilled transactions and billing exceptions, enhancing documentation readiness, and ensuring the integrity of customer and pricing master data. You will serve as a key business partner to Operations, Sales, Customer Service, IT, BI, Finance, and other support groups in driving operational stabilization, process standardization, automation initiatives, system transformation programs, and continuous improvement efforts that support revenue realization, operational efficiency, and business growth. What you’ll do (your mission) Strategic Leadership and Governance · Provide strategic leadership and governance over Billing Operations, Documentation Management, Customer Accounts and Rates Management (CARM), and Revenue Capture processes supporting the Express and Forwarding business units. · Establish policies, controls, operating standards, and performance frameworks that ensure operational efficiency, revenue integrity, regulatory compliance, and alignment with business objectives. Revenue Assurance and Operational Risk Management · Ensure all billable transactions are accurately captured, validated, and converted into revenue through effective billing governance, operational controls, and cross-functional accountability. · Drive the identification and resolution of revenue leakage risks, billing exceptions, operational bottlenecks, and process gaps that may impact revenue realization, customer experience, or financial performance. · Strengthen governance over customer master data, pricing administration, documentation compliance, and billing readiness to support sustainable revenue growth. Operational Excellence and Transformation · Lead the modernization, standardization, and continuous improvement of AR operational processes through automation, process redesign, and digital transformation initiatives. · Serve as the business owner for strategic programs involving billing, customer onboarding, documentation management, master data governance, revenue processes, and related system enhancements. · Drive operational stabilization and scalability initiatives to support increasing business volume, organizational growth, and evolving customer requirements. Business Partnership and Stakeholder Management · Partner with Commercial, Operations, Finance, Customer Service, IT, BI, Legal, and other key stakeholders to ensure alignment of operational processes, customer requirements, and business objectives. · Provide leadership in resolving critical operational, contractual, customer, and system-related issues impacting billing performance and revenue realization. · Performance Management and Decision Support · Establish and monitor key performance indicators, governance mechanisms, and operational review frameworks to drive accountability, performance visibility, and informed decision-making. · Provide management with strategic insights, operational trends, risk assessments, and recommendations to improve operational effectiveness, revenue capture, and customer experience. People Leadership and Organizational Development · Lead and develop a high-performing organization through effective leadership, talent development, succession planning, performance management, and employee engagement initiatives. · Foster a culture of accountability, continuous improvement, operational discipline, collaboration, and customer focus across all managed functions. · Build organizational capability to support current operational requirements and future transformation initiatives. You’ll thrive in this role if you Educational Background · Bachelor’s degree in accountancy, Finance, Business Administration, Industrial Engineering, Management, or any related business discipline. · MBA or postgraduate studies are an advantage. Professional Experience · Minimum of 10 years progressive experience in Billing Operations, Revenue Management, Shared Services, Finance Operations, Accounts Receivable, or related functions. · At least 5 years in a managerial or senior leadership role managing multiple operational teams. · Experience in logistics, transportation, courier, supply chain, shared services, or high-volume transaction environments is highly preferred. Competencies, Skills, Knowledge and Abilities Leadership Competencies · Strategic Leadership and Business Partnering – Aligns operational priorities with business objectives and drives value through cross-functional collaboration. · Organizational Development and Change Management – Leads organizational growth, capability building, and successful implementation of change initiatives. · Performance Management and Accountability – Establishes performance standards, drives results, and promotes a culture of ownership and accountability. · Stakeholder Management and Influencing – Builds strong relationships and gains alignment across internal and external stakeholders. · Decision-Making, Problem-Solving, and Talent Development – Makes sound business decisions, resolves complex issues, and develops high-performing teams. · Continuous Improvement and Transformation Leadership – Champions innovation, process optimization, and sustainable business transformation. Technical Competencies · Billing, Invoicing, and Revenue Capture Management – Ensures accurate billing processes and maximizes revenue realization. · Documentation Governance and Billing Readiness – Maintains documentation standards and operational readiness for timely billing. · Customer Accounts, Master Data, Pricing, and Rate Administration – Oversees customer data integrity and pricing governance to support business operations. · ERP Systems, Process Automation, and Operational Analytics – Leverages technology and data insights to improve efficiency and decision-making. · Internal Controls, Audit, and Compliance – Ensures adherence to policies, regulatory requirements, and control frameworks. · Project Management and Business Transformation – Leads strategic initiatives from planning through execution and delivery. · Process Improvement and Root Cause Analysis – Identifies operational gaps and implements sustainable solutions to improve performance. Others · Strong Analytical, Communication, and Stakeholder Management Skills – Effectively analyzes information, communicates insights, and manages stakeholder expectations. · Ability to Lead High-Volume Operations and Transformation Initiatives – Successfully manages complex operations while driving organizational change. · Strong Planning, Prioritization, and Execution Capability – Organizes resources effectively to achieve business objectives and deadlines. · Adaptability in a Fast-Paced, Results-Driven Environment – Responds effectively to changing priorities and business demands. Licensure / Certification Required CPA, CMA, Lean Six Sigma, Project Management, or equivalent professional certification is an advantage but not required. What’s in it for you at 2GO Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best. Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success. Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.