Associate CIO, Service Management Office

The Associate CIO of the Service Management Office provides the strategic leadership and oversight of the office, reporting to the CIO as a member of the senior leadership team. Specifically, the Associate CIO leads the continuation of the Enterprise Service Management initiative, manages the development and execution of the ServiceNow platform roadmap, and leads the support functions including the Service Desk, Field Support Operations, Client Systems Services, the Solution Center and works in close liaison with the IT Support Community and Distributed IT Practitioners. These teams work together to mature and improve our overall service delivery capability.