Collector - Inbound

You will answer inbound phone calls from internal and external customers Process payments is part of your role and to make credit release decisions following procedures as stated in The Linde way Refer customer disputes to field personnel for final resolution You are going to make payment arrangements on delinquent accounts Perform outbound collections calls in support of credit release procedures Escalate customer disputes and collections situations as necessary You will assist the team in meeting inbound service level standards