Officer/Engineer (MG5)-Service Department-Distribution and Aftermarket Business Unit-Chandigarh

Railway Business Performance Monitoring 1. KAMC Railway PM execution within SLA 2. IREPS Complaint 3. Response & MaxTTR - Warranty + AMC 4. Zero Penalty/Recovery Training,Safety Audits, Health checkup Support for Railway Organize and conduct regular training sessions for key account customers to enhance their product knowledge and service capabilities. Audit of Escorting and Maintenance Meetings with respective Raiway Powercar SSE & Above official Meetings publish Minutes. " Ensure prompt response and adherence to MaxTTR targets for warranty-related service activities while maintaining operational and service compliance to achieve zero penalties/recoveries through timely execution, quality standards, accurate documentation, and proactive issue management Ensuring critical parts availability at dealership to minimize the delay in restoration" 1. Good Communication 2. Technical report writing 3. Troubleshooting 4. Customer handling