Bilingual Customer Service Representative - Call Center

ob description

Bilingual Call Center Agent – Multiple Business Areas

On-site | Querétaro (Arboledas)

$14,000 MXN net + paid training

Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex , offering stability, professional growth, and structured training.

We support U.S.-based clients across several business areas, including

• Legal services (law firms & client support)
• Gas & Electricity services
• Medical diagnostic clinics (appointment scheduling)
• Sales Campaigns

• Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.
• What you’ll do

• Handle inbound and/or outbound calls in a professional call center environment
• Provide customer service, scheduling, or sales support depending on your assigned area
• Follow established scripts and quality standards
• Accurately document all interactions in internal systems
• Meet performance and productivity goals

Requirements

What we’re looking for

• Advanced English
• Full-time availability, 100% on-site (Arboledas, Querétaro)
• Previous call center, customer service, or sales experience preferred
• Comfortable working with call volume and performance metrics

Benefits

What we offer

• $14,000 MXN NET
• 100% paid training
• Per la
• Stable, long-term employment as a Scalepex employee
• Opportunity to grow within different business areas

• Campaign assignment based on experience and operational needs.
• PLEASE NOTE THAT, IF YOU GET SELECTED, YOU WILL BE CONTACTED BY WHATSAPP THROUGH THE NUMBER 442 783 7684
• Tipo de puesto: Tiempo completo