Gloucester Go Outdoors

About GO Outdoors

• G O Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer
• expectation for value. O ur Members Card scheme allows us to help people step into the outdoors
• whether it's to go walking, camping, cycling or fishing. These l arger format stores display unique
• product areas and displays, housing strong exclusive brands such as Hi - Gear, North Ridge and OEX .
• Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off
• the specialist knowledge and reputation at Fishing Republic and Naylor s’ respectively.

Role Overview

• M ake GO an unbeatable place to shop through delivering exceptional service which has customer s at
• the heart . Deliver exceptional store standards by following processes, policies and principles helping us
• become the nation’s favorite outdoor retailer.

Key Duties/Responsibilities

• Engage customers following our service model .
• Support a culture of exceptional customer service and win customers for life by exceeding

their expectations.

• Play your part in creating a safe and compliant operating environment for all colleagues and

customers.

• Keep up to date with product knowledge training to pass on up to date information to

customers to support their buying decisions.

• Follow processes and policies in line with expectations.

Skills/Experience/Knowledge preferred

• Great role model who supports colleagues by mentoring and sharing knowledge to build

stronger team.

• Clear, confident, and motivational communicator with excellent verbal, listening and written

communication skills.

• Experience of effecively prioritising workload to achieve team goals and objectives.
• A passion for customer service and a proven record of delivering excellence in this area.
• Knowledge of local market trends, competitor activity and the ability to identify local

community growth opportunities to their Store Ma nager.

Behaviours

• A positive role model that champions GO’s vision, purpose & values.
• Brings passion and energy to their work and uses this to create an unbeatable team.
• Ha s a learning mindset, open to ideas and embracing change.
• Demonstrates a high level of self - awareness and empathy.
• Works collaboratively with their team.
• Show resilience and has the tenacity to bounce back.
• Takes responsibility for their impact on the c ustomer.
• Maintains a high level of personal integrity.
• Timely and punctual with all deadlines.
• Deals with multiple issues whilst working under pressure