Υπάλληλοι Υποδοχής - Front Office Agents

With a legacy spanning over six decades, Bluegr Hotels & Resorts has established itself as a leading force in the hospitality industry, built on the three pillars of quality tourism: exceptional locations, distinctive services, and authentic experiences. Its portfolio includes three unique properties in Crete—Minos Beach Art Hotel, a member of Design Hotels and Marriott Bonvoy; the adults-only wellbeing sanctuary Minos Palace Resort; and the family-friendly Candia Park Village—as well as the boutique Life Gallery Athens in the capital. Each property is thoughtfully integrated into its natural surroundings, reflecting the distinctive character of its destination.

Further strengthening its commitment to innovation and operational excellence, in 2025 Bluegr introduced PHAROS, a state-of-the-art logistics hub. Designed to enhance supply chain efficiency and sustainability across all properties, PHAROS serves as a benchmark for smart resource management in hospitality, while also providing modern staff accommodation facilities.

Bluegr’s commitment to its people, culture, and sustainability is reflected in numerous international awards and recognitions, including the EFQM Global Excellence Award with 6 Diamonds. For four consecutive years, Bluegr has also been recognized among the 10 Best Workplaces in Greece and the 10 Best Workplaces for Women in Greece. In 2024 and 2025 it was recognised as one of the 100 Best Workplaces in Europe by Fortune. Guided by the belief that hospitality and culture are intrinsically connected, Bluegr actively supports contemporary artistic creation and research through the G. & A. Mamidakis Foundation, further strengthening its role as a champion of culture and innovation in the hospitality industry

We are currently looking for an enthusiastic Front Office Agent to join our city hotel, Life Gallery Athens , located in Ekali, Attica.

Responsibilities

• Welcome the Hotel guests, provide prompt, courteous and efficient service to all guests, to ensure a high level of customer satisfaction through personalized service from arrival till departure.
• Conduct in - room & hotel familiarization and assist guest in hotel enquiries/ requests/activity.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Process accounts from check in to check out, ensuring accurate postings of all incidental charged using Front Office system.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Sell guests rooms to walk in guests. Oversee the achievement of the team’s upselling targets.
• Demonstrate a complete understanding of the hotel’s policies, operating procedures and service standards and have full knowledge of the hotel facilities and events.
• Prepare customer’s account and guest’s history.
• Assist in handling customer complaints in an effective manner providing solutions as quickly as possible.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Bookkeeping and Finance duties (balancing cash accounts, end-of-shift reports etc.)
• Operate in a safe and environmentally friendly way to protect guests and colleagues.

Ideal candidates should have

• Degree in Hospitality.
• Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.
• Knowledge of Protel PMS.
• Excellent knowledge and use of the English Language.
• Excellent communication skills.
• Passion for Excellence.
• Prioritize, organize, perform job functions with attention to detail, speed and accuracy and

follow up.

• Understand guest’s service needs.
• Friendly and hospitality focused.
• Team player.
• Digital savvy.
• Sales skills.
• Initiator and self-motivated personality.
• Night shift availability.

Bluegr Hotels & Resorts offers

• Continuous training
• Professional development opportunities
• Exceptional work environment with Great Place to Work certification based on international standards of Business Excellence