Senior ITSM

Hi ,

Hope you are doing well..!

This is Ramya from Blackapple Solutions Ltd.

At the moment we have an urgent opening for Senior ITSM for Contract position based at Oslo, Norway.

Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client Hexaware. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.

please fill in the details And send it me ASAP

Availability/Notice period

Current Location

Total Experience

Years of Relevant Skill Experience

Current salary

Expected Pay rate

Current salary

Nationality/Visa

Willing to work in Oslo, Norway (Yes/No)

________________________________________

Job Description

Role : Senior ITSM

Location : Oslo, Norway

Job type : Contract(6+ months)

Client : Hexaware

Job Description

Responsibilities

• Analyse current Service Desk model to identify cost improvement areas
• Challenge vendor proposals to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
• Demonstrate “hands-on” practical approach on how to implement a high quality Service Desk solution at low cost
• Identify consequences/risks of changing current IT Service Desk model

High-Level description and objectives

Define and implement an improved Service Desk structure, including roles, responsibilities, resources and tools, that will:

• ensure significant cost saving for End client
• ensure continued End User Satisfaction with IT in End client

In the analysis phase, the expert role is expected to execute analysis of the inefficiencies and ineffectiveness of the current Service Desk model and impacted processes. In addition, this role is also expected to provide contribution to the deliberations related to in/out-sourcing based on the efficiency analysis. The Service Desk model needs to cater for integration of multiple vendors into these service Operations processes.

Analysis deliverables

1. Cost analysis and estimates for different Service Desk models
2. Evaluate the cost effects of changed service levels and language availability for all or parts of End client
3. Assess cost savings(ticket volume reduction), through improved and increased self service for users
4. Define internal organization needed for chosen model and Service level definitions

Mandatory Fields

1. Senior Service Desk and Service Management analyst with strong cost saving focus
2. In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
3. Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises

ITIL Certified

Kind Regards

Ramya

Junior IT Recruiter

Recruitment Consultant (UK & Europe) | Blackapple Solutions Ltd

8 Cherry Tree Centre, Market Street, Huddersfield,

West Yorkshire, United Kingdom, HD1 2ET

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