Business Operations Coordinator NL/BE

**About Lyra**

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

We are looking for a strong Business Operations Specialist with excellent financial skills. You will be working closely together with the team in The Netherlands and Belgium, whilst reporting to the Senior Operations Manager (Europe) to ensure operational activities are aligned with Lyra’s global business and financial operations.

**Hybrid role, working in the Utrecht office in The Netherlands a minimum of 1 day per week.**

### Key Responsibilities

### Manage Netherlands and Belgium Finance Administration

• **Finance Shared Mailbox Management:** Overseeing the shared mailboxes. Handling financial queries, working closely with the various operational teams.
• **Contractor Approval processes:** Oversee Affiliates’ invoice processing, ensuring their invoices are approved and processed correctly and in a timely manner.
• **Payment Processing:** ensure our Affiliates and other vendors are paid on time.
• **Customer Billing:** Working together with the Account Managers and our international Finance Department to ensure fast and accurate billing to our customers according to their procurement requirements and Lyra’s systems. Ensuring all necessary documentation is recorded.
• **Financial management:** Assist with the transition from the local bookkeeping package to Netsuite. Support with Credit Control and Debtor Management queries. Identify variances or cost-saving opportunities.

### Compliance Liaison

• **Financial Returns:** Work closely with external parties and Lyra's Finance department to provide necessary documentation, resolve routine queries, and support accurate local statutory reporting.
• **Process Compliance:** help ensure all financial transactions, records and operational procedures adhere to local laws, EU directives, and global corporate finance policies.
• **Insurance compliance:** ensure all necessary cover for office and employees is in place according to the law, working closely with the legal, payroll and HR departments.

#### Local (and Regional) Operational Support

• **Office Administration:** Oversee the efficient daily running of the Dutch office (and Belgium virtual office). Manage local vendor relationships (e.g., vendor agreements, facility maintenance, office supplies and other administrative tasks).
• **Health and Safety:** local administrative execution and liaison for H&S, ensuring the company meets its legal obligations.
• **Record keeping**
• **International Communications:** Liaise with various International Teams (such as Legal, HR, Finance, Payroll) to assist local Business Operations where needed.
• **Ad hoc Admin Assistance:** Financial and Admin Support to other European entities as and when required.

### Requirements

• Education: Bachelor’s degree in Business Administration, Finance, or a related field or the equivalent in experience.
• Proven experience (2+ years) in a role with significant administrative and financial responsibilities, preferably within an international business environment.
• Experience with project coordination and setting up new processes.
• Excellent communication skills, both written and verbal fluency in Dutch and English. Knowledge of French would be an advantage.
• Ability to effectively communicate with teams at all levels, including across different cultures and time zones.
• Exceptional attention to detail, highly organized and a strong ability to manage sensitive / confidential financial data.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Suite (Docs, Sheets, Slides) and practical experience working with enterprise-level systems