Associate Billing Specialist

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Billing Specialist based in Ireland.
• This role focuses on supporting customers and internal teams with accurate and efficient billing and subscription management solutions.
• You will handle billing inquiries, resolve account-related issues, and contribute to improving the overall customer experience.
• Working within a collaborative and international environment, you will combine customer support expertise with analytical thinking and process improvement.
• The position offers the opportunity to work with subscription-based products and contribute to operational excellence.
• You will analyze trends, identify improvement opportunities, and help create smoother billing processes for customers worldwide.
• This is an ideal opportunity for a detail-oriented professional who enjoys problem-solving and making a measurable impact.

Accountabilities

The Associate Billing Specialist will be responsible for managing billing support activities, resolving subscription-related requests, and helping improve processes that enhance customer satisfaction and operational efficiency.

• Handle customer billing and subscription inquiries through email and phone while ensuring timely and accurate resolutions.
• Manage billing support tickets, prioritize requests, follow up on open cases, and take ownership of customer issues.
• Resolve complex billing situations, including compensation requests, refunds, credits, and finance-related inquiries.
• Gather relevant information to support credit and refund decisions while maintaining accurate subscription records.
• Escalate complex cases when necessary and collaborate with internal teams to identify effective solutions.
• Analyze billing support trends and recommend process improvements to enhance the customer experience.
• Contribute to internal and external support documentation, including knowledge base articles and tutorials.
• Assist with special projects, cross-functional initiatives, and month-end billing processes when required.
• Collaborate with teams across the organization to identify and resolve subscription-related issues.

Requirements

The ideal candidate has experience in billing support, customer service, or subscription management, with strong attention to detail and a proactive approach to problem-solving.

• Previous experience in billing support, subscription management, customer service, or a similar role.
• Strong written and verbal communication skills in English and Spanish.
• Excellent analytical and problem-solving abilities with a customer-focused mindset.
• High attention to detail and the ability to make accurate decisions in sensitive situations.
• Experience working with billing processes, subscription systems, or customer support platforms.
• Confidence managing challenging customer requests while maintaining accountability and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Proficiency in Excel or Google Sheets.
• Experience using customer support ticketing systems such as Zendesk or similar platforms is a plus.
• Familiarity with data reporting tools such as Google Data Studio is considered an advantage.
• Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC.

Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements.
• Monthly wellness Fridays providing an additional long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.
• Opportunities for upskilling, manager training, and knowledge sharing.
• Opportunity to work within a diverse international team across multiple countries.
• Collaborative environment focused on innovation, customer experience, and continuous improvement.