Account Manager (Logistics Field)

About Bosta

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

What will you do?

• Be the primary point of contact and build long-term relationships with clients.
• Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, client stakeholders.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics/goals.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our service.
• Liaise between the customer and internal teams.

Job Code: Incremental 2026COMM-083

Who are you?

• At least 6 months within the same role at Bosta.
• Quality score/KPIs: 85% and above during the last 6 months.
• No prior warnings.