Business Operations Associate (Jakarta Based)

About BTSE

• BTSE Group is a global leader in fintech and blockchain technology, anchored by three core
• business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100
• corporate clients worldwide, we provide white-label exchange and payment solutions. Our
• offerings encompass everything from exchange infrastructure hosting and development to
• custody, wallets, payments, blockchain integration, trading, and more.
• We are looking for talented professionals in marketing, operations, customer support, and other
• departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local
• partner.

About the Opportunity

• We are looking for a Business Operations Specialist to keep our daily operations running
• smoothly and drive cross-functional projects forward by connecting our Product, Tech, and
• Marketing teams. In this role, you will use your background in PMO, Business Analysis, or
• Product Planning within the fintech, banking, or crypto sectors to build operational frameworks,
• manage vendors, handle incidents, and create dashboards to track performance. The ideal
• candidate is a proactive problem solver with excellent communication and presentation skills,
• capable of turning data into clear progress updates for our coworkers, stakeholders, and
• leadership team.

Responsibilities

• Cross-Functional Collaboration: Collaborate effectively with Product, Technology,

Customer Service, and Marketing departments to support operational efficiency.

• Operational Coordination: Align tasks and deliverables across multiple business units

to ensure timely project execution and transparent communication.

• Process Oversight: Maintain and monitor standard operating procedures (SOPs) to

safeguard service quality and operational continuity.

• Product Deployment Support: Partner with internal teams to facilitate the successful

launch and tracking of new products and feature.

• Stakeholder Reporting: Prepare and distribute comprehensive updates regarding

project milestones, operational metrics, and key initiatives.

• Incident Management & System Monitoring: Monitor administrative portals and

• system dashboards for anomalies, managing incidents to resolution and suggesting
• system enhancements.

• Vendor Management: Supervise the vendor onboarding process and oversee ongoing

vendor performance management.

• Business Intelligence Initiatives: Initiate the creation, deployment, and ongoing

monitoring of operational performance dashboards.

Requirements

• Bachelor’s degree in Business, Engineering, Finance, Tech/IT, or a related field that

sharpens your analytical and problem-solving skills.

• 3–5 years of working experience as a PMO, Business Analyst, or in Product

Management/Product Planning.

• Previous working experience in a crypto-exchange, fintech, or banking environment.
• Strong project management skills to interact with different stakeholders, collect

• information, build up frameworks, and follow through on the execution and monitoring of
• outcomes.

• Excellent presentation and communication skills, with the ability to clearly convey ideas

to stakeholders, the leadership team, and coworkers.

• Comfortable with system monitoring, dashboard creation, and utilizing admin portals to

identify operational anomalies.

Nice to Have

• Prior experience working specifically within a crypto-exchange company in a PMO,
• Business Analyst, or Product Planning role.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!