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Customer Contact Floater

Kitsap Mental Health Services · Bremerton, Washington, United States; Port Orchard, Washington, United States; Poulsbo, Washington, United States

External listingfull-timeabout 1 month ago

About The Role

Full-Time Customer Service

Floater

  • Hiring Range: $
  • 20.00
  • $21.97

per hour

Benefits

at a Glance

Comprehensive Coverage: Health, Dental & Vision

  • Generous PTO: Up to 19 days + 2 mental health days + 10 holidays
  • (pro-
  • rated
  • for part-time)
  • Fully Paid YMCA Membership for you and eligible family members

Company-Paid Life & Disability Insurance

Student Loan Assistance & Professional Development

403(b) Retirement Plan with Company Contributions

Employee Assistance Program (EAP)

Pet Insurance

Free Wellness App (2MorrowHealth)

Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy variety in your work and take pride in creating positive first impressions, we encourage you to apply.

Primary Responsibilities

  • Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
  • Maintains and schedules appointments following agency scheduling policies.
  • Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments,
  • takes
  • phone calls, register and update demographics for client accounts).
  • Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner. Return messages left on voicemail system.

Screens

  • calls
  • , takes messages, and provides information.
  • Answers questions
  • regarding client appointments.
  • Update client’s billing information. Process payments and co-payments.
  • Maintain and manage
  • clients
  • records
  • Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
  • Provides direction and wayfinding assistance to clients and visitors
  • In addition to the above,
  • any
  • other responsibilities appropriate to the position and not specifically listed in the job description.

Minimum Qualifications

EXPERIENCE

Experienced (minimum two years of job-related experience)

Preferred Qualifications

EDUCATION: High School Diploma or GED

EXPERIENCE

Coursework

in medical/psychiatric terminology.

Experience using an Electronic Medical Record (EMR).

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any

aspect which

makes someone unique.

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