Patient Service Representative - PROACT

Job Responsibilities

• Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
• Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.
• Schedules patient appointments for all physicians confirming the appointment one-day prior.
• Obtains complete and accurate demographic and insurance information for each patient.
• Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of the petty cash fund daily and adequate change to facilitate payments.
• Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
• Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
• Facilitates location of records, reports or other significant information or request by the physicians.
• Performs other duties as assigned or requested.

Education: High school graduate or GED

Experience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.