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Senior Back Office Agent

indiecampers · Barcelona, Barcelona, Spain

Software DevelopmentSenior LevelExternal listingfull-time3 months ago

About The Role

  • **ABOUT US**
  • Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
  • As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
  • **THE ROLE**

This BO-oriented Senior Operations Support Agent is a hands-on, physical, fleet-focused role responsible for

  • Vehicle cleaning & preparation
  • Detail verification
  • Stock & consumables management
  • Minor repairs support
  • Depot organisation & logistics assistance
  • This role is essential to maintain fleet readiness and ensure smooth depot operations.
  • **WHAT WILL YOU WORK ON?**
  • **On-Demand Operational Support:** Help with vehicle prep, cleaning, and quick fixes to avoid delays.
  • **Fleet Preparation and Cleaning:**Clean vehicles, equip campervans, and check for damages after returns.
  • **Stock and Consumables Management:**Track and organise cleaning supplies, consumables, and extras.
  • **Logistics and Depot Organisation:**Move campervans, assist with suppliers, and keep the depot clean and safe.
  • **Operational and Coordination Support:**Prepare vehicles for pick-ups, help with minor repairs, and report issues.

**WHO ARE WE LOOKING FOR?**

  • **Must have:** Experience in cleaning, warehouse, logistics, automotive, tourism, or operations preferred.
  • **Must have:** Physically fit and comfortable with hands-on, high-paced work.
  • **Must have:** Strong attention to detail and reliability standards.
  • **Must have:** Team player with strong communication skills.
  • **Must have:** Driving License (Category B) required.
  • **Must have:** English and, **Nice to have:** local language proficiency (if applicable)

**PHYSICAL AND OPERATIONAL REQUIREMENTS**

  • **Must have:** Able to perform active physical tasks throughout the shift: standing, walking, bending, lifting, and repetitive motions.
  • **Must have:** Comfortable working on their feet for most of the day, moving between cleaning bays, parking areas, and depot work zones.
  • **Must have:** Able to lift or carry equipment, cleaning materials, or accessories (up to 15–20 kg).
  • **Must have:** Comfortable working indoors and outdoors in varying weather conditions.
  • **Must have:** Able to clean, stage, and inspect vehicles, including tasks requiring bending, kneeling, or overhead reach.
  • **Must have:** Flexible to work weekends, holidays, and peak-season periods, adapting to volume changes and operational urgencies.

**THE INDIE COMMITMENT!**

  • Competitive compensation and commission opportunities.
  • Training in sales, product knowledge, customer service, and RV technical systems.
  • Career growth across Rental, Sales, Operations, or Servicing.
  • Travel benefits and access to the Indie Campers rental fleet.
  • Dynamic and multicultural working environment.

***Are you Ready to Go Indie?***

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