Customer Account Coordinator (Customer Service)

Position Title: Customer Account Coordinator (Customer Service Representative) Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time / Day Physical Location: 903 Woods Road Cambridge, MD 21613 The Job You Will Perform: Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries Responsible for multiple accounts of small to medium customers with high complexity Take customer orders either directly from customers or account managers Place orders on a timely basis for purchases of materials and supplies to be used in production Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions Process purchase orders, coordinate account credits, and maintain customer data Work with production staff and utilize WITRON system to achieve on-time customer deliveries The Qualifications, Skills and Knowledge You Will Bring: High school diploma or GED Prior customer relations experience required; preferably 1+ years industry-specific customer relations experience Familiarity with basic office computing systems requirement Preferred experience working in a manufacturing environment Preferred computer data-entry experience Preferred experience in the corrugate box industry Action Oriented Being Resilient Customer Focus Instills Trust