Intern Service Desk

About the team you are joining You will be reporting to the Manager IT Operations Global Service Desk. The Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA and for all users globally. What your day would be like Resolve complex problems and implement solutions; Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service; Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications; Ensure meticulous call logging of all incoming call; Ensure regular Customer communication and service delivery –first level software and hardware support; Escalate problems to the other ITS teams according to procedures; Share expert knowledge through peer reviewed documentation. Our team relies on following documented procedures. You must work with the global support team to ensure procedures are documented and updated as needed.