Senior Service Delivery Coordinator

Arηs Group, Part of Accenture, is looking for a Senior Service Delivery Coordinator for one of its clients, a European agency operating large-scale digital services.

Role & Responsibilities

• Coordinate operational service delivery and ensure SLA compliance.
• Lead service management activities including incident, problem, change and capacity management.
• Organize service reviews and performance reporting.
• Chair operational bridges and coordinate recovery activities.
• Monitor operational KPIs and drive continuous service improvements.
• Manage dependencies between multiple service providers and technical teams.
• Ensure service documentation and CMDB accuracy.

Your Profile

• Minimum 10 years of experience in IT operations or service delivery.
• Proven experience managing large-scale, critical IT services.
• Strong leadership and stakeholder management capabilities.
• Experience working within ITIL-based environments.
• Ability to communicate effectively with technical and business stakeholders.

Technical Skills

• ITIL Service Management
• ServiceNow or similar ITSM platforms
• SLA / KPI management
• Operational reporting
• Capacity and availability management
• Incident and problem management
• CMDB management
• Monitoring and observability solutions
• Continuous improvement methodologies

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.