Field Coordinator

About the job The Field Coordinator provides back-end support to day-to-day operations of Late Collections Team. What You’ll Do: · Supports Late Collections team on the needed documents and monitoring to achieve high performance collections includes but not limited to: (1) printing of demand letter, client statement of account, left message note and other related collections documents (2) answer and address escalated concerns of Late Collections Team thru Jira ticket, email and/or official group chat in MS (3) create incident report to HR People Relations for escalated violations of Late Collections Team (4) performing assigned task/s that are crucial for maintaining the seamless operation of the business · Assist Late Collections Supervisors in supervising their team thru visit monitoring via geolocation checking and visit file record · Coordinate with necessary departments/teams for collection related issues includes but not limited to: (1) Request and inventory field devices (2) Hiring request (3) Onboarding of new hire including uploading in MUCH web and equipment request (4) Attendance monitoring to ensure proper payment of Late Collections employees in terms of salary and other payments related to attendance (5) Process any cash advance, liquidation and reimbursement of Late Collections Team’s expense related to collection activity (6) Ensure to addressed clients’ complaint escalated thru Jira ticket and email (7) Collaboration with quality team for visit improvement of Late Collections Team (8) Late Collections’ concerns to SAP, incentives, and other RCM related payments (9) Client’s payment/s and documents related request by Field (10) Coordination of engagement activities for Late Collections · Supports management in the implementation of Collections process and initiatives/projects · Participating in training sessions to improve skills and knowledge and sometimes training new employees. What You Need to Have: · Advance knowledge in MS Office especially in MS Excel · Good communication skills both in written and oral · Experience in Collections Admin · SQL Knowledge · Team player, Good Analytical thinking · Problem Solver · Self-motivated, self-disciplined, reliable and independent worker has good sense of control. Job Perks You'll Enjoy: Permanent dayshift schedule Up to 20% variable performance-based bonus HMO on Day 1 and HMO dependents coverage including same-sex partners Access to mental health and wellness partners Wellness Leaves and Birthday Leave Internal career mobility options Local and international learning opportunities Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.