BILINGUAL SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS (HYBRID)

LOCATION Toronto or Windsor or Montreal WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees. THE ROLE IN A NUTSHELL As a Specialist o n the Enterprise Business Partner and Problem Resolution team , you will be a key contributor to driving operational excellence and ensuring consistent , high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield ’ s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent. Lead and coordinate cross functional problem-solving efforts to address operational challenges Conduct structured root cause analysis (e . g ., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies Develop and implement corrective actions, ensuring quality and sustainability of solutions Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans Act as a SME across a variety of operational scenarios, offering analytical and strategic support Define and monitor KPIs to assess operational health and performance Key contributor in streamlined stakeholder communication process , risk monitoring, and status reporting Represent the business partnership team, promot ing its value and impact across the organization Contribute to portfolio reviews and dashboard development to support transparency and decision making C h ampion continuous improvement by proactively identify ing friction points and operational risks Ensure alignment across teams through streamlined communication and shared understanding of goals Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans