MANAGER, CLIENT SUCCESS (HYBRID)

Drive best practices, evolve processes, and foster a spirit of continuous improvement by challenging the status quo. Manage the partner Change Request pipeline and prioritize all IT initiatives in consultation with HBM+ leadership and the IT team. Work with IT to scope, plan, and manage maintenance requests, rules, and system releases. Manage and communicate the day-to-day and long-term status reporting for projects to stakeholders while applying appropriate risk management practices. Participate in HBM+ initiatives as a technology subject matter expert. Liaise with internal and external stakeholders for HBM+ IT related activities, including, but not limited to, agile pod and product ownership. Actively bring forward ideas and look for opportunities to evolve or create new products and services. Ensure compliance with our contractual obligations including service level agreements. Foster and build a positive, collaborative team environment where employees are engaged and motivated to achieve results. Participate in business strategy development and planning to ensure sustainability and on-going success. Represent HBM+ on the Privacy and Security Committee. Lead, mentor, and coach the Client Success team. Encourage and inspire employee development to maintain a highly effective team.