Service Manager End User Services

\*\*We are looking for a Service Manager – End User Services,\*\* AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI).

\*\*In this role\*\*, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area.

\*\*Key responsibilities\*\*

• Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance
• Ensure services are available, efficient and effective, while monitoring and reporting on service performance
• Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene
• Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery
• Drive continuous improvement, harmonization and rationalization within the service area
• Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs
• Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge
• Option for on-call if needed.

\*\*What we are looking for\*\*

• ./M.Sc. in Computer Science, IT or equivalent industry experience
• 5+ years of experience in AD and/or VDI technologies and operations
• ITIL Foundation certification or similar service management experience
• Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components
• Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills

\*\*What Outokumpu offers\*\*

• A key role in a global company and modern IT environment
• Opportunity to develop and improve global end user services
• Collaborative colleagues and support from the wider IT organization
• Opportunities for learning, knowledge sharing and professional growth
• Flexible working practices, including hybrid work

• \*\*For more information about the position\*\*, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00–10:00. +358503442512
• \*\*Please submit your application by 30 August. We look forward to hearing from you!\*\*
• \*\*The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment\*\*