Client Success Manager

We are seeking a versatile client success manager that not only has client relationship management skills, but is also eager to grow into a sales role and or business analyst role. Be ready to “Learn as you grow,” that will expand your career opportunity into roles that interest you, best fit your abilities, and give you the hands-on experience to develop both your technical and general business skills.

• You will be part of cross-functional teams to ensure strategic alignment and execution of project deliverables, on schedule and highest quality standards.
• Actively participate in client meetings, team meetings, develop and manage action items.
• Manage client relationships to gain a deep understanding of the customer experience and requirements.
• Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.
• Report to the JB Consulting management team on project issues and project schedules.
• Learn HealthTech security policies including undergoing company sponsored HIPAA training.
• Develop proficiency in common pharmacy and health insurance procedures, policies.
• Learn and get involved in some sales and or business analyst activities.
• At least 1+ years of experience in client success with preferably a healthcare and sales background is required.
• Ability to engage professionally in a corporate environment and when dealing directly with Fortune 500 level customers.
• High comfort level in engaging with clients during meetings with strong communication skills.
• Excellent customer interaction/customer service skills.
• Ability to think critically and creatively to contribute to a dynamic and collaborative team environment.
• Entrepreneurial self starter that can thrive in the fast-paced, dynamic environment in our collaborative start-up culture.
• Sales experience is a plus, with potential to grow into a sales role if desired.
• Experience gathering critical information from meetings with various stakeholders and producing useful documentation would be a huge plus.
• Ability to travel occasionally to customer or prospect locations.
• You must be vaccinated for employment consideration.

To learn more, please visit: www.jbconsulting.com

All your information will be kept confidential according to EEO guidelines.