Product Manager / Customer Experience Manager

Your job - Providing the best experience to our players

Are you a visionary product manager who knows how to bring the best out of people, while keeping a rock solid plan together? Read on and learn how you can be part of an experienced and agile team at the heart of a successful computer game company.

Required qualifications

• Experience from being the project or product manager of several projects with the portfolio to show it
• Track record of building great user experiences
• Experience working with Jira, MS Project or other relevant project planning tools (we prefer cloud based solutions)
• Performance-driven mindset with the personal touch, you motivate people
• Being a great teamplayer making people feel awesome

Your ability to put yourself in our players’ position, and understand a fun, engaging and awesome user experience is part of your qualities. Your soft skills will come in handy when working with strong creative minds, and you are used to killing darlings in a way that win acceptance.

We strive for diversity on the team, please include your oddities with your personal letter, portfolio and CV =)

With portfolio we’d love it in the form of a onepager outlining your most relevant projects for the role. We are looking for a Product Manager/Customer Experience Manager to play a key role in building our ecosystem experience for our players.

As a Product manager for our Customer Experience (CXM) you will be at the heart of our player services and direct distribution teams. Some people would call this role Product Owner, Producer or Customer Experience/Service Manager. We build the services inviting the player’s to stay with us when leaving the games, therefore we talk about Customer Experience Management (CXM). You will be the Product Manager for a number of touchpoints (websites, apps, services) driving retention and revenue by providing a great experience. Working closely with the game teams we invest in adding new experience with every release we make. You will have your own team, required to deliver on time and to quality.

In other words you would own

The vision of your services and apps

The backlogs and release schedule of your services

Defining and staff the competency and resources needed to deliver on your vision

Facilitating and managing communication of features and advocating for what’s best for the player

Work together with project managers, data scientists, developers, partners and other stakeholders on a daily basis

Identifying bottlenecks and risks proactively based on the information at hand

Reporting and budget follow up according to established company processes

Paradox Interactive is a leading global publisher of PC-based strategy games. World-renowned for its strategy catalog, the company holds a particularly strong presence in the United States and Europe. We have offices in Stockholm, Malmö and Umeå, Sweden. We work with renowned distributors world wide and are present on all major digital download portals. We share a passion for gaming and gamers and our goal is to provide deep and challenging games with hours of gameplay to our growing 2 000 000 + member community.