Operations Team Lead – Intrabank Transactions

Primary Objective

Manage Financial Team and ensure accurate and timely operational delivery across all products within agreed SLAs, KRIs and/or KPIs and escalation of operational, regulatory and other risks to the Section Head, Channel Operations

Key Responsibilities

• Oversee the daily operations of the Financial Team and ensure operational delivery across all products within agreed SLAs, KRIs and/or KPIs;
• Responsible for the timely escalation of operational, regulatory and other risks to the Section Head of Channel Operations;
• ​Responsible for the development and implementation of mitigation or control solutions within own area of responsibilities;
• Partner with Business Units and Technology Teams to implement new processes and systems, including participating in requirements gathering, reviewing business documents and support system testing..
• Ensure compliance to the Group’s policies, regulations and requirements.
• Ensure Operational Manual is reviewed and updated on a timely basis.

Requirements

• Bachelor Degree - Degree from a recognised university or institution.
• Min 8 years’ experience in Back Office / Branch operations in the Banking industry
• Min 3 years’ experience in managing an Operations team
• Very strong knowledge of latest banking regulatory requirements with proven record in managing banking operations for processing of financial transactions (Fixed deposit, GL entries, internal funds transfer)
• Very strong interpersonal and communication skills across all levels
• Very strong analytical and problem solving skills
• Very strong understanding of banking platform and operating processes
• Able to work independently, lead a team and guide junior or new hires

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.