Client Implementation Manager

This is Tribe

Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities.

At Tribe, we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without compromising quality, operational value, or stability.

What you would do

• Lead end-to-end client implementations, guiding projects from kickoff through to successful go-live.
• Act as the primary point of contact for clients, building trusted relationships and ensuring a seamless onboarding experience.
• Coordinate cross-functional teams across Product, Engineering, Compliance, Operations, and Support to deliver projects on time and within scope.
• Develop and manage project plans, timelines, risks, dependencies, and milestones for multiple client engagements simultaneously.
• Gather, analyse, and translate client requirements into practical solutions that align with business objectives and platform capabilities.
• Facilitate client workshops, project meetings, status updates, and post-implementation reviews.
• Maintain accurate project documentation, implementation records, decision logs, and client communications.
• Identify project risks and issues early, driving timely resolution while maintaining a positive client experience.

You are

• Fluent in spoken and written English
• An excellent communicator who can confidently engage with stakeholders ranging from technical specialists to senior executives.
• Organised, proactive, and comfortable managing multiple projects and priorities in a fast-paced environment.
• Passionate about delivering exceptional client experiences and building long-term customer relationships.
• A natural problem solver who enjoys navigating complexity and finding practical solutions.
• Detail-oriented and committed to maintaining high standards of quality, documentation, and compliance.
• Collaborative and able to work effectively across different teams and functions.
• Curious about technology and interested in how financial services platforms, integrations, and digital products work.
• Motivated by ownership and accountability, taking pride in seeing projects through from concept to successful delivery.

You Have

• 1–2 years of experience in implementation management, project management, customer onboarding, or a client-facing delivery role within fintech, banking, payments, SaaS, or financial services.
• Experience managing technology projects involving multiple stakeholders and deadlines.
• Understanding of financial services, payments, banking, digital wallets, card issuing, acquiring, or related fintech solutions.
• Familiarity with project management tools such as Jira, Asana, or Monday.com .

The Company is offering

• Official contract according to MD law;
• Ultra-modern office in the very center of Chisinau;
• Full paid training;
• Paid lunch;
• Birthday day off
• Sick days covered by the company
• Fruits, coffee machine, and regular team buildings;
• Friendly environment;
• ...and much more