Claims Manager

We are seeking a proactive and detail-oriented Claims Manager to manage coverage, carriers, billing, and liens for our personal injury cases. In this role, you will work in a two-person pod alongside a Case Manager to uncover all available insurance coverage, build the damages record, and protect the client’s net recovery while maintaining precision and persistence throughout every step.

Responsibilities

• Serve as the primary point of contact for insurance carriers by maintaining up-to-date adjuster information, logging correspondence, and tracking claim statuses.
• Identify all available first- and third-party coverage, including Med Pay, UM/UIM, declaration pages, policy limits, and additional coverage under non-named insured drivers.
• Protect client net recovery by identifying health insurance, provider, government, and workers' compensation liens early, setting up subrogation claims, and disputing improper charges.
• Maintain complete accuracy in billing spreadsheets and management systems, confirming billed amounts, payments, adjustments, and balances to the dollar.
• Prepare comprehensive damage records by ordering outstanding bills/records, obtaining property damage documentation, securing witness statements, and escalating liability or coverage issues promptly.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in insurance claims, personal injury coverage, medical billing, subrogation, or lien resolution (adjuster-side experience is a strong advantage).
• Solid working knowledge of auto coverage structures (liability, Med Pay, UM/UIM, policy limits, declaration pages) and health-plan/government lien processes (Medi-Cal, Medicare, TriCare, private insurance).
• Strong numerical accuracy and comfort working with ledgers, billing spreadsheets, and balance reconciliations.
• Proficiency with legal case management software (Filevine strongly preferred) and Microsoft Excel.
• Bilingual in English and Spanish is preferred.