IT Supporter - Poland

We are looking for an IT Supporter to be based in our office in Szczecin (Poland) . You will be responsible for all aspects of IT support for everyone employed by Global Wind Service. We are seeking a candidate who is solution-oriented, patient, self-motivating and with the ability to multitask.

The candidate will have a key stake in enabling users to work effectively across our IT Platforms and will be highly involved in the administration and support of our Microsoft platform and products.

Responsibilities

• 1st and 2nd level support for IT related issues and requests
• Managing requests and problems in Zendesk ticketing system
• Device management in Microsoft Intune
• Administration of IT user onboarding, offboarding and access permissions
• Various software license administration
• Maintenance, assignment and tracking of IT equipment (Laptops, mobile phones etc.)
• Recycling of IT equipment / handling of equipment orders
• Preparation of user guides / assistance with education of users
• Follow up on security incidents with end users
• Coordination of equipment purchases with our IT partners