Technical Program Manager (m/f)

Description des tâches

Technical Program Manager

Company Summary

Emplay is an innovative AI and hyper-automation technology company on a mission to help enterprises become autonomous through intelligent, outcome-driven solutions. Founded with a vision to democratize and scale AI for complex business problems, Emplay builds advanced

autonomous systems and conversational AI applications that transform decision-making, knowledge management, recommendations, and enterprise workflows.

Position Summary

The Technical Account Manager (TPM) serves as the key technical and strategic advisor for customers leveraging our AI, Cloud, Business Systems, and Procurement platforms. This role blends deep technical knowledge with strong business acumen to ensure customers

maximize value from our technology solutions. The TAM partners closely with clients to understand their operational and strategic goals, oversees solution delivery, and drives adoption, performance, and satisfaction across their technology ecosystem.

Key Responsibilities

● Customer Relationship Management: Act as a trusted advisor and primary technical point of contact for enterprise clients using AI, cloud, and business systems solutions.

● Technical Strategy & Guidance: Provide expert technical consultation on architecture, integrations, and best practices for AI-driven automation, cloud deployment, and business process optimization.

● Solution Implementation & Onboarding: Lead onboarding and deployment of AI and procurement systems, ensuring smooth implementation, data integrity, and alignment with business workflows.

● System Optimization & Value Realization: Continuously assess system performance and recommend improvements to optimize usage across AI analytics, ERP, and procurement platforms.

● Issue Management & Escalation: Own and resolve complex technical issues by collaborating with engineering, product, and support teams to deliver timely, high-quality solutions.

● Customer Success Planning: Develop tailored success plans aligned with client KPIs and business outcomes, including roadmap alignment, usage analytics, and ROI tracking.

● Cross-Functional Collaboration: Work with internal teams — including Product and Program Management, Cloud Infrastructure, AI Engineering, and Procurement Solutions — to enhance platform capabilities and customer outcomes.

Qualifications

● Education: Bachelor's degree in Computer Science Engineering, Information Systems, or a related field (or equivalent experience).

● Experience

• ○ 10-12years of experience in technical account management, customer success, or solutions engineering.
• ○ Proven experience managing enterprise accounts using AI platforms, cloud environments, ERP, or procurement systems.
• ○ Strong understanding of AI technologies (e.g., ML models, data pipelines), cloud infrastructure (AWS, Azure, or GCP), and business system integrations (e.g., SAP, Ariba).

● Skills

• ○ Exceptional communication and stakeholder management skills.
• ○ Strong problem-solving abilities with the capacity to translate technical insights into business value.
• ○ Hands-on experience with APIs, cloud deployments, and AI or analytics tools.
• ○ Ability to manage multiple strategic accounts and projects simultaneously.
• ○ Customer-first mindset with an emphasis on long-term partnership and measurable outcomes.
• Études: Master (Bac+5)