Dutch-Speaking Customer Support Agent (m/f/d), Lisbon, Portugal remote (Kundendienstberater/in)

Are you passionate about customer service and modern technology?

Do you want to live in a vibrant city and gain international work experience?

Then come to Portugal!

The capital of surfing, sunshine, art – and your new job!

Remote 100% within Portugal, apply now!

Join a global customer service team and support one of the world’s most renowned companies. Your mission: handle customer inquiries professionally, empathetically, and solution-oriented – while helping create a safe online experience.

Your Responsibilities

• Professional handling of incoming requests via phone, chat, or email
• Reviewing and moderating content on social media platforms (videos, images, audio)
• Ensuring compliance with community guidelines
• Identifying and removing non-compliant content
• Structuring and analyzing user data to improve service quality
• Documenting all customer interactions in the service database
• Solving issues using targeted questions and internal knowledge bases

Your Profile

• Dutch at native level (C1–C2)
• Good English skills (minimum B2)
• EU passport or valid work permit for Portugal
• Willingness to work in shifts
• Previous customer service experience is a plus
• Strong communication skills and empathy
• Flexibility and a team-oriented mindset
• Excellent time management skills

What We Offer

• Reimbursement of travel costs
• Pick-up service from the airport
• Company-provided accommodation (including utilities)
• Meal allowance
• Comprehensive training and coaching programs
• Career opportunities within an international company
• Stable employment with growth potential
• Private health insurance from day one
• Free Portuguese language courses, sports activities, and events

Start your adventure in Portugal! Take a year out in the sun in an international environment!