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Servisní a prevádzkoví pracovníci zariadení informačných a komunikačných technológií
Amazon /Slovakia/ s.r.o. · Bratislavský kraj, Slovakia
About The Role
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
- Help train and onboard new team members and Amazonians
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
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