About The Role

Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
Help train and onboard new team members and Amazonians
Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

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Servisní a prevádzkoví pracovníci zariadení informačných a komunikačných technológií