Forward Deployed Engineer

About Telepatia

At Telepatia, we’re building the new standard of medical intelligence in Latin America. Our AI-powered products work directly inside clinical workflows — transcribing consultations, generating structured medical records, assisting clinical decisions, and integrating with any health system. (telepatia.ai http://telepatia.ai)

Doctors today spend up to 40–70% of their time on administrative work instead of patient care, and we’re changing that by building AI “healthcare employees” that operate in real time. (LinkedIn https://co.linkedin.com/jobs/view/growth-associate-at-telepatia-ai-4384752432?utm_source=chatgpt.com)

We’re backed by top investors and building from LatAm for the world.

ABOUT THE ROLE

• We’re hiring a Forward Deployed Engineer (FDE) to work directly with our customers and ensure our AI products deliver real-world impact.
• This is a frontline engineering role — you will be embedded in customer problems, building, adapting, and deploying solutions in production.
• You are not just shipping features.
• You are making the product work where it actually matters.

WHAT YOU’LL DO

• Work directly with clinics, hospitals, and healthcare teams to understand workflows
• Deploy, customize, and integrate Telepatia’s AI into real environments
• Build customer-specific solutions (integrations, automations, workflows)
• Translate messy real-world problems into working systems
• Collaborate with product & engineering to turn patterns into scalable products
• Own and drive continuous service improvement plans and quality delivery across the tech stack

WHAT MAKES THIS ROLE DIFFERENT

• You don’t wait for specs — you discover problems in the field
• You don’t just build features — you ship solutions end-to-end
• You don’t optimize for elegance — you optimize for what works in reality
• You sit at the intersection of engineering, product, and customer success

WHAT WE’RE LOOKING FOR

MUST-HAVE

• 3+ years of experience in engineering, product, or consulting roles within SaaS environments
• Ability to build fast and iterate directly in production
• Comfort working with ambiguity and incomplete information
• High ownership: you solve problems end-to-end
• Fluent written and spoken Spanish and English
• Experience translating customer requirements into actionable code for sprint pipelines
• Excellent communication, listening, and presentation skills across diverse audiences

NICE-TO-HAVE

• Experience with AI products (LLMs, voice, agents)
• Technical foundation (ability to work with APIs, data, and modern web stacks — JS/TS is a plus)
• Experience with integrations (EHRs, APIs, data pipelines)
• Background in healthtech
• Experience in customer-facing engineering roles