Bilingual (Spanish) Customer Service Rep

We offer a

full-time position as a Member Services/Sr. Customer Service Rep at our Weston,

Florida office. The position reports to the Advocate Supervisor in the Member

Services division. Our Sr. Customer Service Reps are professionals who interact

with health plan members through outbound and inbound telephonic contact to

complete various intake services.

RESPONSIBILITIES

• Interact with health plan members

through outbound and inbound telephonic contact to review and assess health

plan member’s eligibility for services.

• Achieve individual growth and

production goals.

• Contribute to the department’s

success by succeeding at departmental and quality metrics.

• Review correspondences and/or

inquiries from the health plan members to determine needs and fast track highly

qualified cases.

• Acknowledge, follow-up, and close

out correspondence and/or inquiries as assigned.

• Stay informed with current knowledge

of state and federal regulatory requirements.

• Comply with all company and

department operational guidelines and policies.

• Participate in Altegra Health staff

and operational development programs as assigned.

• Business demeanor and skills with

the ability to communicate effectively (verbal, written and listening

skills).

• Ability to successfully market,

sell, and promote company services in an outbound call center (production

driven) environment.

• Professional behavior with

courteous, polite and energetic qualities.

• High commitment to accuracy, high

quality work, and detail-oriented.

• Must be driven and motivated to

exceed individual and team goals.

• Able to learn and adapt to changing

environments, applications and software.

• Experience with the health care

industry. Prefer general knowledge of Medicare,

• Medicaid, and Managed Care.
• Knowledge of MS Word, Excel and

PowerPoint.

• Bilingual is a plus

(English/Spanish).

• MUST BE ABLE TO WORK Monday - Friday in one of the following

shifts: 11am - 8pm

INSPIRING A BETTER HEALTHCARE SYSTEM

Change Healthcare is one of the

largest, independent healthcare technology companies in the United States. We

are a key catalyst of a value-based healthcare system – working alongside our

customers and partners to accelerate the journey towards improved lives and

healthier communities.

We provide software and analytics,

network solutions and technology-enabled services that help our customers

obtain actionable insights, exchange mission-critical information, control

costs, optimize revenue opportunities, increase cash flow and effectively navigate

the shift to value-based healthcare. Our solutions enable improved efficiencies

and insights for all major stakeholders across the healthcare system, including

commercial and governmental payers, employers, hospitals, physicians and other

providers, laboratories and consumers.