Bilingual (Spanish) Customer Service Rep

• We offer a
• full-time position as a Member Services/Sr. Customer Service Rep at our Weston,
• Florida office. The position reports to the Advocate Supervisor in the Member
• Services division. Our Sr. Customer Service Reps are professionals who interact
• with health plan members through outbound and inbound telephonic contact to
• complete various intake services.

RESPONSIBILITIES

• Interact with health plan members

• through outbound and inbound telephonic contact to review and assess health
• plan member’s eligibility for services.

• Achieve individual growth and

production goals.

• Contribute to the department’s

success by succeeding at departmental and quality metrics.

• Review correspondences and/or

• inquiries from the health plan members to determine needs and fast track highly
• qualified cases.

• Acknowledge, follow-up, and close

out correspondence and/or inquiries as assigned.

• Stay informed with current knowledge

of state and federal regulatory requirements.

• Comply with all company and

department operational guidelines and policies.

• Participate in Altegra Health staff

and operational development programs as assigned.

• Business demeanor and skills with

• the ability to communicate effectively (verbal, written and listening
• skills).

• Ability to successfully market,

• sell, and promote company services in an outbound call center (production
• driven) environment.

• Professional behavior with

courteous, polite and energetic qualities.

• High commitment to accuracy, high

quality work, and detail-oriented.

• Must be driven and motivated to

exceed individual and team goals.

• Able to learn and adapt to changing

environments, applications and software.

• Experience with the health care

industry. Prefer general knowledge of Medicare,

• Medicaid, and Managed Care.
• Knowledge of MS Word, Excel and

PowerPoint.

• Bilingual is a plus

(English/Spanish).

• MUST BE ABLE TO WORK Monday - Friday in one of the following

shifts: 11am - 8pm

INSPIRING A BETTER HEALTHCARE SYSTEM

• Change Healthcare is one of the
• largest, independent healthcare technology companies in the United States. We
• are a key catalyst of a value-based healthcare system – working alongside our
• customers and partners to accelerate the journey towards improved lives and
• healthier communities.
• We provide software and analytics,
• network solutions and technology-enabled services that help our customers
• obtain actionable insights, exchange mission-critical information, control
• costs, optimize revenue opportunities, increase cash flow and effectively navigate
• the shift to value-based healthcare. Our solutions enable improved efficiencies
• and insights for all major stakeholders across the healthcare system, including
• commercial and governmental payers, employers, hospitals, physicians and other
• providers, laboratories and consumers.