German-Speaking Customer Experience Specialist

• We're trailblazers in revolutionizing customer experiences (CX), harnessing the power
• of AI to transform interactions for the world's most innovative brands. Our unique approach combines
• cutting-edge digital technologies with human intelligence, offering comprehensive CX journey
• management across the Travel and High-Growth Tech sectors.

Position Overview

• Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key
• player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities

•  Provide outstanding customer service via email and phone interactions.
•  Handle emails and manage voice calls with customers from leading airlines, assisting with flight
• changes or cancellations, lost baggage, and claims.
•  Communicating with customers through various channels in German and English
•  Responding promptly to customer inquiries
•  Maintaining a positive, empathic and professional attitude towards customers at all times
•  Ensure customer satisfaction and provide professional customer support

Requirements

• Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency
• required at a B2 level.
•  Prior experience in an international airline environment/operations is advantageous but not
• mandatory.
•  Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
•  Specialized skills including effective communication and customer service, with experience in
• BPO/contact centers being beneficial.
•  Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis
• on issue resolution.
•  Proficiency in Microsoft Office and Outlook.
•  Willingness to work in a contact center environment.

Benefits

• Competitive salary package, reflecting your expertise and contributions.
•  Meal tickets
•  Private medical subscription
•  Reimbursement for public transportation subscription
•  “Bring a friend” Referral Program – Consistent rewards for recommendation
•  Possibility of exciting incentives or tenure-based bonuses within the project to reward your
• exceptional performance
•  Permanent contract with the potential for advancement, providing stability and security.
•  Full payed training provided by the company
•  Exciting career growth opportunities within a globally renowned organization.
•  Engaging projects with leading global brands, offering diverse and rewarding experiences.
•  Supportive and collaborative work culture, fostering both personal and professional
• development.