Quality Manager

As Quality Manager Belgium , you will be responsible for a broad range of activities

Quality Management and Customer Complaints Handling

• Coordinate and follow up on customer complaints, quality incidents, and non-conformities.
• Manage quality escalations and ensure their timely resolution.
• Conduct or oversee root cause analyses and the implementation of corrective and preventive actions.

Operational Support and Team Guidance

• Provide support to commercial and operational teams in the management of complex customer cases.
• Advise stakeholders on quality-related issues and associated best practices.
• Act as the key point of contact for quality-related matters within the Belgian organization.

Stakeholder Coordination and Management

• Collaborate closely with local, regional, and international teams (Sales, Supply Chain, Services, Technical Support, and Quality).
• Ensure effective communication between all stakeholders within a matrix organization.
• Represent the Quality function during internal meetings and when interacting with customers, when required.

Quality Performance and Continuous Improvement

• Monitor quality performance indicators, identify trends, and anticipate risks.
• Prepare reports and performance updates for management.
• Drive continuous improvement initiatives and ensure the sustainable implementation of agreed actions.
• Do you have the knowledge, qualities, and skills listed below? Then you might be the person we are looking for!

Education and Languages

• Bachelor’s or Master’s degree, preferably in a technical, industrial, or quality-related field.
• Excellent command of English.
• Knowledge of French and/or Dutch is a strong asset.

Experience and Skills

• Proven experience in Quality Management, Customer Quality, Operational Quality, or a similar role.
• Experience in a customer-oriented operational environment.
• Solid understanding of complaint management, non-conformity handling, and continuous improvement processes.
• Experience working within a complex international matrix organization.
• Ability to manage both operational and strategic topics simultaneously.

Personal Qualities

• Ability to work autonomously and set the right priorities.
• Strong interpersonal skills with the ability to engage and align various stakeholders.
• Strong analytical and problem-solving skills.
• Assertive attitude and confidence in managing escalations.
• Broad business perspective, strong organizational skills, and a results-oriented mindset.