IT Help Desk Agent - Hybrid - Novi, MI

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to Level 2/ Level 3 support teams as needed.