Ticket Writer Part-Time (Harrah's Philadelphia)

Writes tickets and processes cash winning tickets Handles customer questions and disputes Counts cash at the beginning and end of each shift Ensure all customers, whether regular or infrequent, are made to feel welcome at all times Carry out engaging conversations and provide friendly service to customers Show patience with customers who do not wager regularly; take the time to explain how wagering works Adhere to all rules and regulations set forth by the company and the regulatory body Calls for MTL support when writing bets requiring MTL paperwork Anticipate and act on the needs of the customer, seek and respond to feedback Ensure all issues effecting the customer experience in the sports book are reported promptly Undertake additional tasks contributing to the operations of the sports book, as requested This position will be employed by American Wagering, Inc.